The Challenge
Woking Freedom Leisure Centre was facing persistent smell issues in their main changing room toilets, caused by ongoing drain problems. The situation was impacting the overall customer experience and needed a reliable, long-term solution.
The Solution
Our P-Wave brand manager, Mark, carried out a site survey to identify the root causes and recommend the right products in matching fragrances. Based on his findings, the following solutions were implemented:
- Eco Air Holder & Refill – installed by the washroom entrance to deliver consistent fragrance.
- Curve Air Freshener – placed on the back of each door for targeted odor control.
- NHS Slant6 Urinal Mats – fitted in every urinal to prevent splash-back, eliminate unpleasant smells and offer a public health message.
These products were supplied seamlessly via London, Catering & Hygiene Supplies, with the support of Sharon Morfitt, Group Procurement Manager at Freedom Leisure.
The Results
The impact was immediate. Adam Smithson, General Manager at Woking Freedom Leisure Centre, shared:
“The products have made a massive difference! The trial was such a success I had to have them immediately.”
The combination of P-Wave’s innovative solutions has significantly improved the washroom environment, eliminated the odour problem, and enhanced customer satisfaction at the site.
Why It Works for Freedom Leisure
This trial demonstrates how P-Wave solutions can tackle odour challenges quickly and effectively across Freedom Leisure sites. With easy installation, low maintenance, and proven results, P-Wave provides the ideal solution for keeping washrooms fresh and welcoming.
Key Takeaways for Other Sites:
- Fast, visible results for washroom odour problems.
- Trusted by Freedom Leisure’s procurement and management teams.
- Supported supply chain through London, Catering & Hygiene Supplies.
